A complaint is a verbal or written expression of dissatisfaction by or on behalf of a complainant with the service/operation of CNV Internationaal in general. CNV Internationaal believes that complaints are advice to improve the organization.
A complaint may also relate to the actions or omissions of the Board, Supervisory Board, management, staff or volunteers.
The purpose of the complaints procedure is to :
- Handle external complaints effectively.
- Identify the causes of the complaint in relation to the quality system, record them and take action where necessary.