ContactPartner Area



A complaint is a verbal or written expression of dissatisfaction by or on behalf of a complainant with the service/operation of CNV Internationaal in general. CNV Internationaal believes that complaints are advice to improve the organization.

A complaint may also relate to the actions or omissions of the Board, Supervisory Board, management, staff or volunteers.


The purpose of the complaints procedure is to :


  • Handle external complaints effectively.
  • Identify the causes of the complaint in relation to the quality system, record them and take action where necessary.