CNV Internationaal believes that complaints are a form of free advice for developing the organisation. A complaint is a verbal or written expression of general dissatisfaction with the services or approach of CNV I. A complaint may also relate to action or inaction on the part of the Board, Supervisory Board, management, staff or volunteers.
The aim of the complaints procedure is:
- To effectively resolve external issues;
- To trace and record the causes of a complaint in relation to the quality assurance system and to take any necessary measures.
Complaints form (download):