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Complaints procedure

CNV Internationaal believes that complaints are a form of free advice for developing the organisation. A complaint is a verbal or written expression of general dissatisfaction with the services or approach of CNV I. A complaint may also relate to action or inaction on the part of the Board, Supervisory Board, management, staff or volunteers.

The aim of the complaints procedure is:

  1. To effectively resolve external issues;

  2. To trace and record the causes of a complaint in relation to the quality assurance system and to take any necessary measures.

Complaints form (download):

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